Basics offers a  5-day return period from the day the product has been delivered to you, as long as the product being returned is not part of our non-returnable list of products (list below), and as long as it meets our return policies (explained below)

For details on how to submit a return request and our return process, refer to the section at the end of this article

Which products can be requested for a Return?

You can submit a return request for a product as long it does not fall into the “Non-Returnable” list of products, explained above

You can return an item if you have received:

1. Wrong product

2. Product that is not as described on the site

3. Damaged product

4. Product that is found to be a counterfeit

For valid returns, please consider following:

1. Make sure the product is unused, in original unbroken packaging, including all tags

2. Do not open the product original packaging if you realized it is a wrong product, damaged, different from description or picture displayed, or if you suspect it is counterfeit

No-return conditions and List of non-returnable products

You can not return items from categories below unless the product was received damaged or if you received the wrong product. In this case, you are required to return the item unopened and in its original packaging

1. Products that have been used by or damaged by the customer, or are not in the same original condition as you received them

2.  Products that fall under specific categories, including:

How to submit a Return request?

1. Submit your return request

If you wish to return your order, you must submit to us a request for the return of the delivered Goods within fourteen (5) days of receiving the Goods ordered by you through the WEE chat available on or by sending a request to Tell us the reason for the refund. Attach a photo of the product and its packaging

2. Initial Decision

Your return request is electronically reviewed by the merchant you bought the item from


if Rejected: if you think your return request is valid, you can communicate with the customer service the WEE chat available on by sending a request to will contact you to arrange a time to pick up the product from you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.